Privacy Policy

Last Updated: 28 – 07 – 2025

Who We Are?

Port of Accord(s)

Sole Trader
Based in the United Kingdom
For questions, contact:
help@portofaccord.com
contact@portofaccord.com

What Data Do We Collect?

When you use our website or place an order, we may collect:

  • Full name

  • Email address

  • Shipping/billing address

  • Phone number (if provided)

  • Order history and transaction details

  • IP address and browser/device info

  • Communication preferences

We do not collect sensitive personal data (e.g., health, political, biometric, or racial data).

How We Use Your Data

We use your data to:

  • Process and fulfill your orders
  • Communicate essential order updates
  • Respond to customer service queries
  • Send marketing emails (with consent)
  • Improve our website and services through analytics
  • Maintain legal and financial records

Marketing and Communications

If you create an account or opt in via a form, you may receive:

  • Newsletters

  • Exclusive offers or promotions

  • Product updates or restock alerts

We may also use the data collected in the above section for the planning and creation of marketing and other promotional campaigns however personal information will never be used directly in advertisements.

You can unsubscribe at any time by clicking the link in any marketing email or by contacting us directly.

Note: We do not send cart abandonment emails.

Legal Basis for Processing

We process your data under the following legal grounds:

  • Contract: To fulfill orders you place with us

  • Consent: When you opt into marketing

  • Legal Obligation: For tax, accounting, and regulatory compliance

  • Legitimate Interest: To operate our store and improve user experience

Sharing Your Data

We may share your information with:

  • Payment processors (e.g., Stripe, PayPal, Apple Pay, Google Pay, Klarna*)

  • Shipping couriers (e.g., Royal Mail, UPS, Evri, etc.)

  • Email service providers (e.g., Mailchimp or equivalent, if used)

  • Analytics tools (e.g., Google Analytics, Jetpack, or WordPress tools)

  • Accounting or admin software used internally

We do not sell or rent your personal data to any third party.

Note: Klarna and any other Buy Now – Pay Later methods may require additional identity or credit checks. See Klarna’s privacy policy for more.

Cookies & Tracking

Our site uses cookies for:

  • Essential website functionality

  • Shopping cart management

  • Analytics and usage tracking (via Google Analytics or Jetpack)

  • Optional preferences and session settings

You can manage your cookie preferences using our cookie banner or your browser settings.

How Do We Store and Protect Your Data?

  • Data is stored securely via WordPress/WooCommerce databases

  • Offline data (e.g., spreadsheets for accounting) is password protected

  • Our website is protected by SSL encryption

  • Only authorised personnel have access to sensitive data

 

We retain data for as long as necessary for business, legal, and regulatory purposes.

Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate or outdated data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to certain processing

  • Withdraw consent for marketing

  • File a complaint with the ICO (Information Commissioner’s Office)

 

To exercise your rights, email us at:
help@portofaccord.com

Our Policy Regarding Children's Data

We do not knowingly collect data from anyone under the age of 16. If we become aware of such data, we will delete it.